Shipping & Returns

Global Delivery & Hassle-Free Returns

At Puravidabracelets, we’re committed to making your shopping experience seamless from checkout to delivery. Our comprehensive shipping and returns policy ensures transparency and convenience for our international customers.

---

Shipping Information

Order Processing

• Processing Time: 1-2 business days (excluding weekends/holidays)

• Order Cutoff: Orders placed after 3 PM EST ship next business day

• Confirmation: You’ll receive tracking information via email within 24 hours of shipment

Shipping Methods

Option | Cost | Delivery Time | Features

Standard Shipping (DHL/FedEx)
Cost: $12.95
Delivery Time: 10–15 business days
Features: Door-to-door tracking, insurance included

Free Shipping (EMS)
Cost: Free on orders $50+ ($8.95 under $50)
Delivery Time: 15–25 business days
Features: Basic tracking, economical choice 

Shipping Destinations

We ship worldwide except to:

• All Asian countries

• Certain remote regions/islands

Contact us to confirm delivery to your location

Customs & Duties

• Customers are responsible for any import taxes/customs fees

• We provide complete customs documentation

• Typical clearance times vary by destination country

---

Returns & Exchanges

Our 15-Day Guarantee

We accept returns for most items within 15 days of delivery. To qualify:
✓ Item must be unused and in original condition
✓ Original packaging and tags must be intact
✓ Proof of purchase required

Non-Returnable Items:

• Personalized/custom-made products

• Digital downloads/opened software

• Items damaged due to misuse

Return Process

1. Contact Us
   Email [email protected] within 15 days with:

   • Order number

   • Product details

   • Reason for return

   • Photos if item is damaged

2. Get Authorization
   We’ll respond within 24 hours with:

   • Return instructions

   • RMA number

   • Shipping label options

3. Ship Your Return

   • Pack securely in original packaging

   • Include RMA number

   • Mail to:

     text

     4772  Columbia Road  
       INDIANAPOLIS IN, United States (US)
       46201
       
     Attn: Returns Department  

4. Receive Refund

   • Processed within 5 business days of receipt

   • Issued to original payment method

   • Allow 7-10 days for bank processing

Return Shipping Costs

• Customer pays unless return is due to our error

• Prepaid label available ($8 deducted from refund)

• Free returns for defective/wrong items

Exchange Policy

• Available for defective/wrong items

• Contact us first – we’ll ship replacement once return is received

• Subject to product availability

---

Need Assistance?

Our customer service team is here to help:
Email: [email protected]
Response Time: Within 24 hours (business days)

Shop with confidence at www.puravida-bracelets.com – where quality meets customer care!