Returns & Exchanges

Hassle-Free Returns Within 15 Days

We stand behind our products and want you to be completely satisfied. If you need to return or exchange an item, we’ve made the process simple and straightforward.

Return & Exchange Eligibility

We Accept Returns/Exchanges When:

✓ Item is unused and in original condition
✓ Original packaging and tags are intact
✓ Request is made within 15 days of delivery
✓ Proof of purchase is provided

Non-Returnable Items:

❌ Personalized/custom-made products
❌ Opened software or digital downloads
❌ Items damaged due to customer misuse

How to Initiate a Return or Exchange

Step 1: Contact Us (Within 15 Days)

Email [email protected] with:

• Your order number

• Product name(s)

• Reason for return/exchange

• Photos if item is damaged

Sample Email Template:

Subject: Return Request for Order #[Number]

Dear Puravidabracelets Team,

I would like to return/exchange my recent purchase:
- Order Number: [Insert]
- Product Name: [Insert]
- Reason: [Defective/Wrong Item/Change of Mind]

[For damaged items: Attach photos]

Please advise next steps.

Best regards,
[Your Name]
[Contact Information]

Step 2: Receive Authorization

We’ll respond within 24-48 hours with:

• Return authorization (RMA) number

• Shipping instructions

• Prepaid label option (if applicable)

Step 3: Ship Your Return

• Pack item securely in original packaging

• Include RMA number on the package

• Ship to:

4772  Columbia Road  
  INDIANAPOLIS IN, United States (US)
  46201

Attn: Returns Department

Step 4: Receive Refund/Exchange

• Refunds: Processed within 5 business days of receipt

• Exchanges: Shipped once return is received

Shipping & Costs

Note: Original shipping costs are non-refundable unless return is due to our error.

Refund Information

Processing Time:

• Credit Card/PayPal: 5-7 business days + bank processing (7-10 days total)

• Store Credit: Immediate upon approval

Deductions May Apply For:

• Missing original packaging

• Signs of use/wear

• Free gift not returned

Exchange Policy

Want a different size/color?

1. Follow standard return process

2. Specify exchange preference in your email

3. We’ll ship new item once return is received

Note: Exchanges subject to product availability.

International Returns

• Customers outside primary regions may need to cover return shipping

• Refunds exclude original shipping and customs fees

• Contact us for specific country instructions

Need Help?

Our customer service team is ready to assist:
Email: [email protected]
Response Time: Within 24 hours (business days)

Thank you for shopping with Puravidabracelets!