FAQ
Your Questions Answered
At Puravidabracelets, we want to make your shopping experience seamless. Below you’ll find answers to our most common questions. Can’t find what you need? Contact us at [email protected].
Ordering & Account
1. How do I place an order?
Browse our collection, add items to your cart, and proceed through our secure checkout. You’ll need to:
Enter shipping details
Select payment method
Review and confirm your order
2. Can I modify/cancel my order?
We can attempt order changes within 24 hours of placement. Contact us immediately at [email protected] with your order number.
3. Do I need an account to shop?
No – guest checkout is available. However, creating an account lets you:
Track orders
Save payment methods
View order history
Shipping & Delivery
4. Where do you ship?
We ship worldwide except to:
All Asian countries
Certain remote regions
Contact us to confirm delivery to your location.
5. What are my shipping options?
| Method | Cost | Delivery Time |
|---|---|---|
| Standard (DHL/FedEx) | $12.95 | 10-15 business days |
| Free Shipping (EMS) | Free on orders $50+ | 15-25 business days |
6. How long does processing take?
Orders typically ship within 1-2 business days. You’ll receive tracking information via email.
7. Why is my package delayed?
Possible reasons include:
Customs processing
Weather disruptions
High shipping volumes
Check your tracking number for updates or contact us for assistance.
Payments & Security
8. What payment methods do you accept?
Visa
Mastercard
JCB
PayPal
9. Is my payment information secure?
Absolutely. We use:
256-bit SSL encryption
PCI-compliant processors
Never store full card details
10. Why was my payment declined?
Common reasons:
Insufficient funds
Bank security block
Incorrect CVV/expiration date
Try again or use an alternative payment method.
Returns & Refunds
11. What’s your return policy?
15-day return window from delivery date
Items must be unused with original packaging
Proof of purchase required
12. How do I start a return?
Email [email protected] within 15 days
Include your order number and reason
We’ll provide return instructions
13. When will I get my refund?
Processed within 5-7 business days after we receive your return
Appears in your account within 7-10 business days
Issued to original payment method
Products & Quality
14. Are your products authentic?
Yes! We source directly from authorized suppliers and manufacturers.
15. What if my item arrives damaged?
Contact us immediately at [email protected] with:
Order number
Photos of damage
Product details
We’ll arrange a replacement or refund.
Still Need Help?
Our customer service team is available at:
Email: [email protected]
Response Time: Within 24 hours on business days
Thank you for choosing Puravidabracelets!